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Support FAQs

If you are unable to find a solution using our FAQ please click here to submit a support ticket.

What happens if I find an error?

Click here to contact us immediately by email. Please copy the error message from the Shipstation Manual Update box, by following the steps below:

Step 1: Click the Manual Update button and go to the “Failed to update” link. Open up the Store Errors by clicking the link.

Step 2: Copy the error message using Ctrl + C on Windows or Command + C (⌘ + C) on Mac from the Store Errors box by selecting it and pasting it into the message of our contact form using Ctrl + V on Windows or Command + V (⌘ + V) on Mac.

Need assistance?

If you are unable to find a solution using our FAQ please click here to submit a support ticket.

Have suggestions?

Do you see room for improvement or have a feature request click here to submit a ticket.